Agentic Advocacy @ Uber

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Description:
The Uber office in Aarhus is a platform engineering site at heart. That means building planetscale platforms that enable thousands of software engineer to build complex distributed highly available systems that server a global market with tens of millions of trips per day.

Self-service is a defining property of platform engineering. With platform teams in Denmark serving all times zones, this becomes especially important.

In this talk, I will cover how we leverage Agentic AI to improve our self-service capabilities. Giving users around the global the experience of real time support in a distributed environment.
We cover some of our successful initiatives and also how we work to ensure AI amplifies rather than dampens product feedback.

About the speaker:
Johan is a Developer Advocate for "Platform" at Uber. He has been a platform engineer at Uber in Aarhus for four years, before switching to advocacy.

Johan lives in the space between platform and product and applies software engineering principles to advocacy.

Location:
Office is located at Carl Blochs Gade 89, 5th floor. 8000 Aarhus C. Entry is through the reception on the ground floor.

Parking is available behind the building at P-hus Nord (Søren Frichs vej). Cars must be registered at the Lidl reception and parking is first-come, first-served on the 11th floor. (If the 11th floor is fully booked the floors below it can be used)

Food and drinks:
There will be beverages, coffee and cake.