AI and the Teams That Make It Work

Two complementary takes on what actually decides whether AI delivers value in an organization. One on why role-based structures are the real enabler, the other on what happens to teams when AI starts resolving the tickets.

Here's what's planned for the evening:
17:30 - 18:00 - Arrival and first drinks
18:00 - 18:45 - AI Value Creation Starts Beyond Technology by Ralf Günthner
18:45 - 19:30 - When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules by Dagmar Muth
19:30 - 20:30 - Networking, Open Space & More drinks*

AI Value Creation Starts Beyond Technology
Many companies are currently investing heavily in AI agents, copilots, and automation, yet the expected gains in productivity and innovation often fail to materialize. The reason is rarely technological, but structural: classic hierarchical organizational models are not designed to collaborate effectively with learning, adaptive systems.
This keynote explains why role-based work is the decisive enabler for successful AI adoption. In role-based organizations, responsibilities are clearly defined, decision rights are decentralized, and collaboration is dynamically organized, exactly the conditions under which AI agents can deliver maximum value.
Drawing on current research (including McKinsey, MIT CISR, and Harvard Business School) and practical examples from industry, mechanical engineering, and chemicals, the keynote shows how companies can combine AI agents with role-based structures to:

• drastically shorten implementation timelines
• increase acceptance and trust in AI
• enable continuous optimization instead of one-off pilot projects
• significantly improve the ROI of AI investments

The core message: AI does not transform organizations, organizations determine whether AI creates impact. Those who invest today in role-based ways of working, shared leadership, and decentralized decision logic build the operational foundation to not only introduce AI, but scale it strategically.

Ralf Günthner
Ralf Günthner is a transformation expert, entrepreneur, and lecturer with over 25 years of experience in digital transformation, AI, IoT, and organizational development. In his keynotes, he shows why AI value creation does not emerge from algorithms, platforms, or tools, but from leadership, culture, decision-making logic, and effective collaboration.
He combines deep technology expertise with systems thinking, neuroscience, and hands-on transformation work. As Co-CEO of Team-Factory GmbH, he supports companies in anchoring AI strategically, creating orientation, and delivering sustainable impact, beyond hype and technology fixation.

When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules
AI agents are starting to resolve incidents, write code, and close tickets. That's great for throughput, but what happens to the humans in the team? Motivation, ownership, skill development, and psychological safety don't disappear as team development topics just because productivity metrics go up.
In this talk, Dagmar Muth draws on her work with engineering and product teams navigating AI-driven transformation. She shares what it takes to make AI integration work for the whole team: how to preserve ownership and purpose, keep accountability clear, and build the patterns that distinguish teams that thrive from those that merely adapt.
You'll leave with a clear mental model for thinking about team health in AI-augmented setups and concrete questions to bring back to your own team or organization.

Dagmar Muth
Dagmar Muth is a systemic organizational developer and agile coach with 20 years of experience guiding teams and companies through transformation. As a co-worker of pragmatic solutions ag in Zürich, she supports organizations in finding the right setup, processes, and culture to sustain performance from vision to go-live, increasingly in contexts shaped by AI. She works with cross-functional tech and product teams, coaches leaders, and lectures on agile project management at SIB. Her particular focus right now: how organizations integrate AI without losing what makes their teams actually work.

Many thanks to our sponsors:

• Catering Sponsor: DevOpsDays Zürich https://www.devopsdays.ch/
• Location Sponsor: Digicomp https://www.digicomp.ch/

* contact us min. 3 days prior to the event if you prefer a vegan option.