In Person - Service Blueprint Workshop

For the October edition of ProductTank we're going to get hands on with some Service Design tools courtesy of Rapid 7 and Ruth Ilesanmi.

Per the community vote - We're going to deep dive into the world of Service Blueprints!

Service Blueprints: see the whole machine, not just the shopfront
A service blueprint maps what your customer/user experiences and everything happening behind the scenes to make it work: the people, systems, handoffs and policies they never see. Think of it as a customer journey map with the back office switched on.

Why bother?

• Find where things actually break. It's usually in a handoff between teams, not on a screen.
• Get everyone looking at the same picture. Product, design, ops and engineering stop arguing from their own corner.
• Stop polishing the UI when the problem is three layers down.
• See the real cost of "simple" features before you commit to them.

Logistics

• Doors open at 17:30 for networking, pizza, soft & hard drinks. (There will be GF, Vegan, and Veggie options)
• Event starts at 18:00

Evening Outline

• Introduction to ProductTank Belfast and upcoming events
• Ceara McCurdy - "It's Not the User - It's the Service" - short talk on the benefits of Service Design
• Hands on workshop building your own Service Blueprint, layer by layer individually and in groups.
• Come with a problem or service in mind, or we can provide some examples you can use to test out the tools.