Systems thinking for the working week

Systems thinking for the working week
Four altitudes, and how to move between them without a workshop

Everyone agrees systems thinking matters. Almost nobody has a moment in the week where they actually do it.
Complex products are rarely designed that way. They accumulate, one reasonable decision at a time, until no redesign can fix what the structure keeps producing.

Anna Nerz uses a funnel she is responsible for at Mobility to show where those decisions actually get made, and why removing anything is the hardest change to get through a business.
The session sets out four altitudes a problem can live at, and the practical side of moving between them in a normal working week.
Altitude checks that fit inside rituals teams already run. Getting a structural problem into high-level planning. Seed planting, delegating, and what to do when the seed does not take.

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Anna Nerz is Value Stream Lead for Discover & Onboarding at Mobility, Switzerland's largest carsharing cooperative.
Previously Head of Experience Design there and Experience Design Director at EF Education First.

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Practical information

• 29 October 2026 · 18:30, ETH Zürich · CHN E46
• The talk will be followed by a Q&A and open discussion.
• The event will be held in English
• Talk: approx. 45 minutes
• Q&A and discussion: approx. 30 minutes
• The number of participants is limited
• Please arrive a few minutes early so we can start on time