UX Vienna Meetup: Service Design for Agentic AI & Interaction Principles for AI

UX Vienna Evening Meetups are on the 2nd tuesday of every month — 12 times a year. In August we meet at sclable and we will have two talks:

From Journeys to Agency – The New Reality of Service Design in the Age of Agentic AI (Jessica Blank, Service Designer @ sclable)

For decades, Service Design has focused on creating seamless interactions between people and services. But what happens when AI no longer just supports users—but acts on their behalf?
As agentic AI moves from chatbots to autonomous systems, the design challenge fundamentally changes. We are no longer designing interfaces and journeys alone—we are designing intent, agency, and governance. In this talk, we'll explore how AI agents, multi-agent systems, and autonomous workflows are reshaping organisations, why autonomy without governance creates new risks, and what this means for the future role of Service Design.

Interaction Principles for AI Language Systems (Wieland Kloimstein, UX Lead @ ImmoScout24)

"AI can make mistakes" is a euphemism — a system with no access to the category of truth doesn't make mistakes, it produces probable output. Three principles that make this behavior addressable, and one killer method to counter it.

Collaboratively we document each UX Vienna Evening Meetup at https://uxvienna.at/ongoing - Check out to see what kept us busy and what you might have missed so far.

UX Vienna is a partner of uxcon vienna.

UX Vienna announcements are available at https://meetup.com/UXvienna. In addition you can follow us on LinkedIn.

We are looking forward to seeing you!